Frequently Asked Questions
Everything you need to know about your Step2 shopping experience.
How do I determine my correct size?
We provide a detailed sizing guide on every product page. Since fit can vary between brands, we recommend measuring yourself and comparing it to our 'True-to-Fit' chart for the most accurate selection.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of perfume, makeup stains, or signs of wear to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your outfit for a specific event sooner.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your package's journey.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
Are your materials sustainably sourced?
Step2 is committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we are working toward 100% sustainability by 2026.